MTS Group sought out Jug following the success of his work with Ecosystem Logic. Acquiring his expertise to create an esteemed and innovative brand, craft an end-to-end UX design structure, architect the UI aesthetic, and develop the front end of their proprietary technology. He led the technology implementation in the veteran services sector, proving the industry-changing value of the platform and shaping product strategy.

Roles:

Chief Designer | Director of UI/UX/PX

Team:

Varied, largest team was 10

Product Impact

- Product Impact: Designed the branding, marketing, and all other product assets for the project.
- Product Impact: Led the design and front-end development of a proprietary, cross-agency platform designed to reduce operational silos across mental health, addiction services, courts, and veteran services; led to +45% improvement of inter-agency coordination in our beta environment.
- Product Impact: Architected the end-to-end UX strategy, information architecture, and UI system for a complex, multi-jurisdictional product tested at the state level, reducing task completion time for frontline staff by 37%.
- Product Impact: Shaped product strategy by translating evidence-based research and domain expertise into scalable platform features, contributing to a successful beta deployment across the veteran services sector.
- Product Impact: Oversaw the veteran services implementation, validating the platform’s industry-changing value and driving measurable outcomes including 35% faster case coordination, 22% reduction in service delays, and improved longitudinal outcomes tracking.

Team & Operations Impact

- Team Impact: Efficiently led a multidisciplinary team of up to 10 individuals consisting of analysts, developers, and domain experts across product strategy, UX, UI, and front-end execution.
- Team Impact: Established scalable UX and UI systems, design standards, and front-end patterns that reduced development rework by 44% and accelerated feature delivery timelines by 26%.
- Team Impact: Acted as the integral bridge between design, development, senior domain experts, and public-sector stakeholders, reducing requirements churn and misalignment by 36%.
- Team Impact: Drove end-to-end ownership from concept through implementation, ensuring design intent translated cleanly into production systems and reducing UX issues and support requests by 33%.
- Team Impact: Mentored and elevated team capability through design leadership, critique, and systems thinking, contributing to improved cross-functional collaboration and higher stakeholder satisfaction scores (+28% in internal feedback).

THE CLIENT

MTS Group was an array of senior domain experts and developers dedicated to creating customized solutions at the state, county, and municipal levels. Their focus was translating evidence-based research into systems that worked in the real world, primarily in the realms of mental health & addiction, jail diversion, and veteran services.

THE PROLOGUE

Jug was thrilled to join this project as it aimed to make fundamental, quantifiable, positively disruptive changes in sectors that would increase the quality of life for individuals and see a definitive improvement in struggling categories of society.

To make MTS Group's vision and platform a reality, this project would require every tool in Jug's extensive skill set. He was honoured to play such an integral role in such a worthwhile endeavour.

THE PROBLEM

The problem was evident. The systems in place to serve people with mental health and substance abuse diagnoses as they engage the criminal justice system are largely fragmented. Elements like mental health treatment, courts, human services, law enforcement, substance abuse treatment, prisons, primary healthcare, probation, veteran services, and others all operate in silos rather than as a well-orchestrated continuum of care.

THE OBJECTIVE

Jug's primary objective was to design MTS Group's proprietary platform in such a way that it would eliminate the operational silos in the delivery of services to specific populations by improving collaboration, data sharing, and performance tracking between agencies and service providers.

Not to be a tease... (kind of)...

Case Studies are time consuming efforts, but I've convinced Jeremy an important showcase for a product designers work. This puts me in a difficult position as promoting him properly requires reference to these larger projects without the ability to represent them entirely. Still, I've included what I can as they remain the largest contributors to his experience, deliver an informative credential, and are capable of generating further discussion.

If you want to learn more about any of Jug's locked projects, contact Jug; or, for a complete study that offers a comprehensive showcase of Jug's skills, take a look at the unlocked Unimech project; or browse through some of his smaller project archives in the Quick Quench section.

Unimech

Quick Quench

Other Work

Dive into some of Jug’s other work below. Including a link to the archive section, where you’ll find a deck of more project cards for your crisp enjoyment.

Reach Out

Jug Studio is looking forward to hearing from you.

Contact Jug

Product Impact

Team & Operations Impact

Gallery View

DYNAMIC

STATIC

Details View

Process View

THE CLIENT

THE PROLOGUE

THE PROBLEM

THE OBJECTIVE

Not to be a tease... (kind of)...

Unimech

Quick Quench

Other Work

Unimech

Marketing, Communications & Technology Manager | +

GambitKing

Product Designer | Creative Director | +

Ecosystem Logic

Chief Designer | Director of UI/UX/PX

ARCHIVES

Various (Graphic Designer | Art Director | +)

Reach Out